Lumia 535 Touch Screen Bug, Problems News: Microsoft Working on Software Update for New Device

Dec 18, 2014 04:16 PM EST

Microsoft's latest Lumia 535 has been released, but with it came a bug that affected the touch screen capability of the smartphone.

Users of the Lumia 535, the first non-Nokia-branded smartphone, have reported problems with the phone's touch screen, specifically the screen's sensitivity and its ability to track touch input.

This resulted in the phone either being unable to track input or being too sensitive as to what touches the screen. Also, the bug is reportedly making it difficult for users to utilize the Swype-style keyboards on the phone or even activate the menu buttons.

A user who goes by the name of Winphone Viet even posted a video about how difficult it was to use the phone, and many others have reported how hard it was for even a single tap to register on the phone, according to Windows Central.

However, news has arrived from Microsoft Lumia Malaysia's official Facebook account that Microsoft is already aware of the issue and is hard at work on a software update to rectify the problem.

Jake Mak Woon Chong, a.k.a. user Jakez98, informed the Lumia 535 forums on Windows Central that he had spoken with Microsoft Malaysia about the problem and received a response.

"We're aware of reports about touchscreen functionality and are planning a software update to help improve this in the Microsoft Lumia 535 and 535 Dual-SIM phone," the response read.

No date has been given, so the update could arrive at any time, but if a new firmware is needed, then the fix could take a long time to come out, says Windows Central.

For now, users can try disabling the Screen Magnifier on the phone and try to fix the problem, according to NDTV. The Screen Magnifier can be found by choosing Settings, then Ease of Access and then disabling the magnifier which is usually turned on by default.

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